Frequently Asked Questions

Find answers to the most common questions about our soaps, ordering, shipping, and returns.

1. Are your soaps 100% natural?

Yes! All PurePalm Naturals soaps are handcrafted with natural plant-based oils, botanicals, and clays. We never use harsh chemicals, sulfates, or parabens.

2. Are your products safe for sensitive skin?

Our soaps are made with gentle, nourishing ingredients. However, we recommend a patch test before use if you have very sensitive skin or allergies.

3. Do you ship across India?

Yes, we deliver Pan-India through reliable courier partners. Estimated delivery timelines are shown during checkout.

4. What is your return policy?

Returns are accepted only for damaged or defective products in accordance with our Returns Policy.

5. How do I track my order?

Once your order ships, you’ll receive a tracking link via email. You can also log into your account to check order status.

6. Do you offer bulk or custom orders?

Yes, we offer bulk and event-based custom soap orders. Please contact us for details.